Shipping and returns

Package delivery

As a general rule, packages are sent the next working day after receipt of payment, through MRW with tracking number and delivery without signature. If you prefer certified shipping, an additional charge will apply. Contact us before requesting this option. Whatever form of delivery you choose, we will provide a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as shipping costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.

The frozen products are sent in an isothermal packaging to help the goods arrive still partially frozen. However, due to the 24 hour delivery time and the high temperatures in Spain, we can not guarantee it. All frozen products are clearly marked as frozen on the website and therefore in the purchase of these items, the buyer accepts that the goods will not arrive completely frozen.